Health Guarantee

Live Arrival Guarantee

Live Arrival Guarantee
100% Live Arrival Guaranteed. We guarantee that our reptiles will be alive and healthy upon arrival.

Issue with an order?
Animals that are Dead on Arrival (DOA) must be reported within 1 hour of delivery. Any other issues must be reported within 4 hours of delivery. If you have any questions or concerns, please contact us first

Health Guarantee

1. We guarantee the life of our captive bred (CB or CBB) animals for 3 days from time
   of delivery. *Conditions below apply – You will be asked to email clear photos of the
   set up including gauges displaying temperatures and humidity.
2. Please be aware of what you are purchasing and do the proper research (If unsure
   ask us, we are very happy to help!). Our guarantee is void if you do not have the
   proper environment to house the animal in. For example, putting a bearded dragon in
   a plastic kritter keeper is not appropriate set up. This includes temperature, bedding,
   and proper lighting. *We have full discourse in determining whether an
   enclosure meets the proper husbandry standards.
3. At RedBox Reptiles, we do our best to sex your animal using proper
   techniques such as visual factors (sexually dimorphic species), popping, probing, or
   palpating (all depending on the species and size of the animal) but we cannot guarantee the sex on any animal.
4. Animals are guaranteed to be free of external parasites. Internal issues are not included under our guarantee; it is an outward health guarantee only.

*Field Collected / Imported / Farm Raised / Wild Caught Reptiles
All reptiles have a live and healthy arrival guarantee. We cannot provide a guarantee after arrival. Field Collected animals may have slight cosmetic imperfections. These cosmetic imperfections do not affect the health of the animal.
If your shipment arrives deceased, is visibly unhealthy, is damaged in any way or if there is any other issue with the order upon arrival, you, the customer must notify Imperial Reptiles of the issue immediately upon receiving the shipment. The arrival time will be determined by the tracking information FedEx provides online of the delivery. Please notify us of your issue by emailing us (info@redboxreptiles.com).